Joined: 07 Oct 2003
|Posted: Tue Oct 07, 2003 12:39 pm Post subject: Welcome
|Welcome to the Infometrix Software User Forums.
This bulletin board is a means for you to share thoughts about the software, to ask questions of other users about specific approaches to solving problems, and to serve as a general forum for related topics in chemometrics.
As a company we wish to listen and respond to our customers in the best possible fashion. This includes receiving new feature requests, reports of product issues, providing tutorials and documentation, and responding to support requests. We try to achieve this by a number of channels.
On our web site we have a fully functional demonstration version of Pirouette.
Also on our web site are copies of recent prior versions.
We provide a collection of application notes that cover a broad area.
For specific enquiries we provide 3 direct channels:
For information regarding purchasing Pirouette or other products:
For general questions about Infometrix and our products and services:
For technical support or bug reports:
Each of these channels will connect you to a member of the Infometrix team and provide you a direct response in a very reasonable time frame.
The Infometrix User Forum was established to enable our users to discuss ways in which Pirouette can be used, to share advanced techniques and to impart information which may be useful to the various users of the product. We do ask users to use the above channels if they require a direct answer to a support query.
We intend to monitor the User Forum and will offer advice if and when we are able. But principally it is an area for our users.